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» Frequently Asked Questions (FAQs)

  • General FAQs
  • Website Related Questions
  • Credits/Reward Questions
  • Affiliate Questions
  • Reporting Issues Questions
  • Matrigo Desktop Notifier Questions
  • Other Questions

    General FAQs

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    Q: What is Matrigo?

    A: Matrigo is an online matrimonial service for Indians worldwide. Matrigo aims to provide a top class online matrimonial service that will assist Indians in finding their soul mate.

    Q: There are already so many matrimonial websites. How is Matrigo different?

    A: Most of the matrimonial websites would have general features like creating user profiles, browsing for matching partner profiles, sending / receiving messages to/ from other members. At Matrigo, we believe users deserve more. We plan to provide additional features that would make it a rewarding experience for our members.

    Also we think the major online matrimonial websites that currently exist are way too expensive. We want to provide a top class service at highly competitive prices. We believe that basic features like contacting or writing to members should have no cost at all.

    We will be using latest technologies ranging from web 2.0 technologies, mobile smartphone technologies to offer rich experiences to our members.

    Q: What (additional) features are planned in

    A: With rapid advancement in mobile/ tablet technologies, users now find it more convenient to access online matrimony services from thir mobiles/ tablets. User experience has always been a top priority at Matrigo. Matrigo matrimony Apps for iPhone and iPad are alaready available on app store. Android and Windows apps will be released soon.

    Matrigo team is a strong believer in continuous improvement. So continuously enhancing existing website functionality to make life partner search more user friendly is always a priority.

    Q: If I need help with something, what are my options?

    A: Providing a good customer service is one of our top priorities. We have different channels you can reach our friendly customer service team.

    Support is available over chat, email and phone.

    You can also use the "Contact Us" page in Matrigo website to get in touch with us.

    There is also a "Report Problem" link on our website, which you can use, if you think something is not working as it should be.

    Customer support is provided during office hours.

    Our office hours are listed on our website - "Offices" page.

    Website Related Questions

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    Q: How do I use Matrigo services?

    A: To use Matrigo, open a browser and type the following URL -

    Browsers supported are Internet Explorer (7.x and higher), Firefox (3.0 and higher), Safari, Google Chrome.

    If you have problems viewing Matrigo website in the browser, please contact us and provide us the following information:-

    1. The browser type (Internet Explorer, Firefox, Safari, Chrome) used.

    2. The version of the browser used to access MarryAnNRI.

    3. Operating System (for eg. Windows, Linus, Mac OS X) on which you are accessing MarryAnNRI.

    Q: I have forgotten my password? What do I do?

    A: On the login page, click on the forgot password link. You will be taken to a page which will allow you to get access to your password. You have to enter your emailID which you used to register with Matrigo, and we will send your password to this emailID.

    Q: I have registered with the website. I have forgotten my profileId. What do I do?

    A: Your profileId will be visible after you successfully log in to MarryAnNRI.

    Log in to website using your emailID and MarryAnNRI site password . If you do not remember your password, follow the forgot password link, to have the password sent to your email.

    Go to Account Menu and select "View Profile".

    Your profileID will be displayed to the right of your profile photo. ProfileID is shown in bold text within the brackets like this - (YOUR_PROFILE_ID).

    Q: I have forgotten what email ID I used for registering with Matrigo.

    A: You will have to contact us with all relevant information.

    Please visit contact us page on Matrigo for different options available for contacting us.

    Information for the following security questions need to be provided:-

    1. What was the profile ID used for registration?

    2. What is the first name used during registration?

    3. What is the last name used during registration?

    4. What is the date of birth used for registration?

    5. What is the address used for registration?

    NOTE: If our Customer Relationship team has reasons to believe that you are not the owner of the account, we might need more information from you to prove your identity.

    Q: I have registered with Matrigo. My account is not yet active.

    A: All members who register with Matrigo need to be approved by a MarryAnNR administrator.

    All member profiles are screened in Matrigo to provide a pleasant experience for our members.

    This usually takes less than 24 hours. On days with high number of registration, it can take up to 2 working days.

    If it is more than 2 working days, and you have not received an approval or rejection email from Matrigo, then please conact us.

    Our contact details are specified on the "Contact Us" page of our website.

    Q: I have registered with Matrigo. Why did my registration get rejected?

    A: At Matrigo, for the safety of all our members, we screen all member profiles.

    While registering with Matrigo, we require you to enter all details properly.

    All profiles that are registered with Matrigo have to be in accordance with Matrigo Terms & Conditions.

    Q: I have made some changes to my profile. Why are the changes not appearing on the website in my public profile?

    A: While updating your profile, if you have made changes to text fields which are free form text (i.e fields where you specify any text), then these changes need to be approved by Matrigo administrator.

    This approval step is done to provide a pleasant experience for all our members.

    Members like to see properly filled profiles, and thats what we try to take care of.

    Q: I have uploaded photos to my profile. But they are not visible in my public profile?

    A: All photos that are uploaded in Matrigo need to be approved by a Matrigo administrator. It may take 1-2 days for photos to be reviewed and approved.

    The photo uploaded has to be in accordance with Matrigo Terms & Conditions.

    Q: I have registered with Matrigo. Why am I not able to send messages to other members.

    A: To write messages to other members you need to satisfy the following conditions:

    1. You are a PAID member. OR

    1. You are a FREE member. And you have successfully completed telephone verification. And have uploaded at least one photo, that is approved by the administrator.


    2. The member to whom you are writing the message has not blocked you.

    If you think the above conditions are true, and you still cannot write message to other member, then please contact us. Refer to "How to Contact Us" question for details on how to contact us.

    Q: Can I register with the same email id more than once?

    A: No. All profiles in Matrigo should have a unique emailID. If you need to create more than one profile, you will have to use a separate emailID for registering these profiles.

    Q: Do I need a phone number to register?

    A: Phone number is not mandatory. However for free members to be able to write messages to other members, we do require the FREE member to get telephone verified.

    Even for PAID members, we encourage you to add your phone number and get it verified.

    Having a verified phone numbers creates trust amongst other members. Other members would have more confidence in your profile being really genuine, and your chances of finding your partner will be increased.

    Also the reward programs that Matrigo would offer will require the member to have a verified phone number.

    Q: What is the User Suggestions section?

    A: The objective of user suggestions section is to show you members that could be a potential match for you. To find these potential matches, our system uses a number for different criteria - all based on how you have been using the system. And then it applies some intelligence to derive the potential matches.

    System looks at the following to come up with suggestions:-

    • Partner preference you have set (if any)

    • Different searches you have made, and the search criteria you have used.

    • Members you have accepted, from interest/ message that you have received.

    • Members whom you have sent interest/ messages.

    Q: What does Telephone Verification involve?

    A: Telephone verification is a process where in our system verifies that :-

    1. The phone number provided by a member is a valid phone number and

    2. The phone number provided belongs to the member by verifying that the user is available on the number provided.

    There are 2 ways a member can do telephone verification:

    1.  By Sending SMS to Matrigo

    s. SMS the text highlighted in yellow in Verify Telephone' page to +447537410101 from the Phone Number that you want to verify.
    b. Our system will identify your account based on the text you SMS, and then mark your telephone number (from which the SMS was sent) as Verified.

    Please note that the SMS text has to be exactly as mentioned in highlighted bold text, and there should be no other text sent along with it.

    2.  By Receiving Phone Call from Matrigo

    There is a charge associated with using this method. When possible, we recommend using the SMS method. For more information on how to receive a call from Matrigo to verify your telephone refer our - 'Verify Telephone' page.

    Q: What are the benefits of PAID membership?

    A: There are a number of benefits available to PAID members. In addition to the features available to FREE members, the benefits available to PAID members are:-

    • Paid members can write to other members.

    • Paid members can see the Contact Details of accepted members for FREE.

    • Paid members can view Education and Profession details of other members.

    • Paid members get top rankings in search and show up in top in 'Members in Spotlight' section.

    • Paid members can upload more photos.

    • Paid members do not need to be telephone verified before writing to members.

    • Paid members get additional bonus credits for referring friends and/ or relatives to MarryAnNRI.

    • Paid members get additional bonus credits for uploading photos. Note:- This is applicable only if photo is uploaded after the user becomes a PAID member.

    Q: What are the payment options available for purchasing premium membership?

    A: We currently accept Paypal and credit cards (Visa, MasterCard, American Express, Discover Network).

    Credit card payments are also handled by Paypal. If you do not have a Paypal account, you can select the "Do Not have a Paypal Account" option when you are directed to the Paypal site.

    This allows you to pay with credit card as a Paypal guest.

    Q: I deleted a photo password request I had sent. Now I cannot see the photo password for the user whose request I deleted. What should I do?

    A: Password requests sent should be deleted only if the user does not want to view the password responses anymore. If you accidentally delete the password request sent, then you will have to either:-.

    • Send a message to the user asking for password.


    • Contact support, and request to restore the password received. Mention the user name/ profile to whom your password request was sent. Also mention your own profile ID.

    Q: What about privacy. Will my privacy be compromised?

    A: At Matrigo, we are committed to keeping your information safe. Your private information (eg - your contact details) is NOT shared with other members unless you have your preferences set to show your private information to others.

    We will not provide your information to other 3rd parties for advertising or marketing purposes.

    Your profile information is used for Matrigo related usage only.

    Refer to privacy Terms & Conditions for more details.

    Q: Is Matrigo a trusted website?

    A: Yes. Matrigo is Verisign trusted. VeriSign has confirmed MarryAnNRI's identity and Matrigo site has passed the VeriSign malware scan.

    The VeriSign seal is located on the bottom right corner of our website.

    A VeriSign sign seal is the number one trust mark on the internet, and means trust and security to the world.

    When you see a Verisign Trusted Seal, you can safely proceed on the website.

    Credits/Reward Questions

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    Q: What is the difference between normal Credits and Contact Credits?

    A: Credits earned or purchased in Matrigo can be used to redeem premium features in Matrigo. List of premium features that can be redeemed are shown in Reimburse Credits page.

    Contact credits can only be used to view contact details of selected members. Contact credits allows you to view contact details of members without buying PAID membership. This is handy when you come across members that interest you and want to view their contact details, without subscribing for a PAID membership.

    Please note that the member should have accepted your interest or message, in order for you to view their contact details. So first step is to show your interest by either sending an interest or message.

    Q: What do you mean by the member should have accepted your interest or message?

    A: When a Matrigo user receives an interest or message, they can navigate to the interests received or messages received page.

    From these pages, when the users clicks on the member's name (member who has sent the interest or message), a popup is shown to user asking whether to accept communication with the particular member who sent the interest or message.

    If you say Accept, then other member knows that you are interested in receiving further communication from them.

    Q: I purchased contact credits. How do I see how many unused contact credits I have?

    A: This can be viewed from any member details page. To view unused contact credits count, search for members. Select any member and go to the member details page. Contact credits remaining would be shown in Contact Details section on the member details page. Please note this is shown only if you are eligible to view contact details of the member, and have not yet viewed their contact details.

    Q: Once I have purchased contact credits, and a member has accepted my interest, what kind of contact information can I view?

    A: Following information is guaranteed to be available:-

      1. Verified EmailId of the member.

    Following information will be available if specified by member:-

      1. Phone number (some members might have verified numbers).

      2. Location, address.

    NOTE: Once contact credit has been used to view contact credits of a member, you can always view the contact details of the user without any restrictions, till the lifetime of your account.

    Q: What rewards program is currently offered by Matrigo?

    A: Matrigo offers generous referral incentives to all members. Members can invite friends and relatives to MarryAnNRI.

    Members earn credits when the referred friend/ relative joins Matrigo.

    Please refer to 'How To Earn Credits' page for more details on how credits can be earned.

    Credits earned can be redeemed for Premium features on MarryAnNRI.

    If members have a website, they can also join MarryAnNRI as an affiliate partner.

    Refer to affiliate FAQs for more details on our affiliate program.

    Q: What is a referral code?

    A: The referralCode is a unique identifier assigned to you in MarryAnNRI.

    You can gain credits in Matrigo, when others register with Matrigo using the referral code assigned to you.

    In order for others to register using the referral code assigned to you, you have to let others know about your referral code. You can send the referral code to your friends/ relatives/ colleagues. And then they can use it as a promo code while registering in MarryAnNRI.

    Alternatively Matrigo has a very convenient way for you to invite your friends / relatives/ colleagues.

    When you send the invite using Send Invites feature in Matrigo, a link (URL) is sent to the people you are inviting. And this link contains your referral code. When your friends/ relatives/ colleagues use this link to register with Matrigo, you will receive credits. If using this method (send invites method) it is very important that the link in the invite is used to register with Matrigo. Otherwise the system cannot track the referral.

    Affiliate Questions

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    Q: Does Matrigo have an affiliate program?

    A: Yes. We offer a generous revenue share model for our affiliates.

    Q: What is the revenue share model you are offering to affiliates?

    A: Matrigo offers upto 70% revenue share from each sale depending on the number of sales and leads you generate each month. (A sale is when a members upgrades his membership to paid membership, and Matrigo received money from the user)

    Q: How do I become an affiliate of Matrigo?

    A: You have to fill in the online application form - Join Our Affiliate Program by filling our application form. Once the application is submitted, we will review your application. If approved, we will send you the approval email, and steps on how to start generating revenue on MarryAnNRI.

    Q: Do I need to have a website to be an affiliate of Matrigo.

    A: Yes, you will need to have a website to become an affiliate of MarryAnNRI.

    Q: Is there any particular type of website I need to have to promote Matrigo?

    A: Most of the website types that do not contain illegal, sexual and / or obscene content would be okay. Matrigo administrator would review the website to check if there is any objectionable content in the website. Promoting Matrigo is restricted on websites belonging to these categories gambling, adult content, pornography. If your website is deemed inappropriate for our audience Matrigo administrator has the sole right to reject your affiliate application.

    Q: Do I have to pay to become an affiliate of Matrigo?

    A: No. The affiliate program is free to join.

    Q: How do I know how much I have earned from the affiliate program?

    A: We will provide you with an user interface which you can use to check how much earnings you have made.

    Q: How will I get paid?

    A: An affiliate partner will be paid when their earnings reach $100. You will be paid by paypal. You will need a paypal account for receiving money.

    Q: Do I get any marketing material that I can use to promote Matrigo?

    A: We will provide you with banner images and content for text links that you can use to promote MarryAnNRI.

    You can take these banners and text links and place it on your website to promote MarryAnNRI.

    You will get a commission when user register with MarryAnNRI using the banner or text link placed on your website, and makes a purchase with MarryAnNRI.

    Q: As an affiliate, if I need help with something, what are my options?

    A: Our support email for our affiliates is [email protected]. You can expect a reply in 1 - 2 working days.

    Reporting Issues Questions

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    Q: Someone else is using my photo in their profile. How can I report this?

    A: To file a misuse of photo claim, you must provide proof that you are the person in the photo of a different user's profile by filling out our 'Contact Us' form. To be considered for photo misuse, the photo you provide should have a good resemblance to the photo .

    We'll not able to take action for photo misuse under these following circumstances:

    1. If you don't provide a valid photo ID. (e.g. driver's license, national or international ID card, student ID etc) as attachment.

    2. If you're reporting on behalf of someone else (a friend, relative, etc).

    3. If you do not fill out the misuse report using our 'Contact Us' form.

    To expedite processing of your request, include as much information as possible when filling out the contact us form. At minimum provide this information:
    - Your full legal name (first name, middle name and last name if any).
    - Your email address.
    - Your profile ID if you have an account at
    - The profile ID of the user misusing your photo.
    - URL of the user misusing your photo.
    - Any additional information to support your claim.

    If you've provided all of the requirements listed above, and your claim is evaluated as genuine our team will take action within 15 official days.

    Matrigo Desktop Notifier

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    Q: Why do I need Matrigo Desktop Notifier?

    A: Matrigo Desktop Notifier is a light-weight application which runs in your Windows System tray and gives you notification on important activities that happen on your Matrigo profile. You can quickly navigate to your Messages, Interests, Recent Visitors, Accepted Members, Favourites, Partner Matches, Member Suggestions and Upload photos from your desktop. This is your desktop companion that lets you stay in touch, even when you don’t have open!

    Other Questions

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    Q: I have a question which is not listed in this FAQ. What do I do?

    A: You can contact our customer service team. Details to get in touch with us are available on "Contact Us" page of MarryAnNRI.

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    By Phone: Call at +61-(02)-80054886
    By Email: [email protected]
    By Creating Ticket: Use our Contact Us page
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